(GMB Reviews, Facebook Reviews, Yelp Reviews, BBB Reviews)
Believe it or not, there are still business owners out there who don’t care about their online reviews, or their lack thereof.
“My customers don’t care about those, only the millennials listen to reviews”, is something you’ll hear often.
Well, what is the truth of the matter?
I would like to share some legitimate industry statistics:
88% People that trust online reviews as much as personal recommendations
44% People that say a review must be written within last 30 days in order to be relevant
57% People that would choose a business with a 3 star or below review rating
94% People that would choose a business with a 4 star or greater review rating
86% of people hesitate to choose a business that has negative online reviews
With this data, we get the inevitable question: WHY?
WHY do people rely on reviews SO MUCH?
It is extremely simple. It is called ‘social proof’. Dr. Robert Cialdini
discusses this at length in his ground-breaking book: Persuasion.
Here is how it works: When faced with uncertainty, people look to what
others are doing, and use that for their decision. That is it. People
follow others when they don’t know what to do.
You see it every day. When people are walking to a venue, and don’t know
where to go, they follow people whom they think are also going to the
same location. When there’s an emergency and people just stand around,
and look at each other, and continue standing around because that is
what everyone else is doing. When people wait for an applause to start
before they also applaud. When you don’t know what to order on a menu,
and the waiter suggests their most popular item. The list goes on and
on.
Let’s see how this applies to reviews:
- What goes through people’s minds when they see many reviews with an average of five stars?
Answer: these guys are probably good. I might go with them.
- What goes through their mind when they see many reviews with an average of 1 or 2 stars?
Answer: these guys are terrible. I definitely don’t want to go with them.
Which one of these two examples do you want to be?
Treat reviews like an opportunity
This is all very good news for you, the pro-active business owner. You can use all of this to your advantage.
This means you can INFLUENCE potential customers simply by getting heaps and heaps of positive online reviews:
- Google Reviews
- Facebook Reviews
- Yelp
- BBB Reviews
- And more
Don’t just stop at Google Reviews, go all in and get them from several other platforms as well.
Where to go from here
If you’ve tried getting online reviews before and had a hard time or you
have too much on your plate already, Clear Imaging is now offering a
service where we help get you your reviews, so you can start winning,
and turning curious browsers into buyers.
Call us: (800) 380-6942 to learn more or visit our website:
https://www.clearimaging.com/services/reputation-management
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